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Do not wait — Join Spainbox and Amazon Returns now!
Receive your returns at your spanish address and handle your shipments from the cloud.
Customer file an A-to-z guarantee claim and want to return an itemThis is the steps:
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Buyer decide to return an order because changed his mindThis is the steps:
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Buyer decide to return an order (seller offers free returns)Seller include with every order a free return shipping label:
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MANAGE YOUR RETURNS ON THE CLOUD
Spainbox® shipment management software is designed to enable you to make your return processes as effortless as possible.
The software provides a user-friendly interface that allows you to quickly inspect received shipments, consolidate, ship or destroy your returned orders easily. A detailed view of your order’s received or shipped, allow you to choose what shipping method is being used and associated rates are featured, in addition to many other useful features.
WHAT HAPPEND WHEN RETURNS ARRIVE TO SPAINBOX WAREHOUSE?
By default any order that arrive to our warehouse, we store at the corresponding shelf space of each customer, but every user can change in his prefences this default action to take. A popular option is to inspect and make photo of the returned items to see what are the conditions of the products, after that user can have a better idea about how to proceed with returns, to ship or consolidate with other shipments, liquidate is only possible for products ranked at the top BSR 5000 in amazon, another option is to request to refurbish and recycle when its possible or destroy the received items.
Storage fees are free for basic and Professional after 30 days storage cost will be 1 €/kg.
We inspect and take some high resolution photos of the received items and we will upload to your Spainbox account. It cost 1 euro by product.
User can select to ship inmediately or to choose consolidate to be sent together with other shipments received at our warehouse
If product is ranked at the top 5000 Best seller ranking of amazon we will pay between 20% and 40% of the buybox price depending of the product category.
Our tech team can fix some common problems of the products, but if you request we can get a quotation from a professional to repair or refurbish your product.
SAVE MONEY ON INTERNATIONAL SHIPPING COST OF YOUR RETURNS
We have flexible plans and allow to use your own courier account to pickup your returns at our warehouse.
Spainbox will accept your returns from all market places.
Handle your Returns with Spainbox online management application.
You can login to your account from mobile phones too to manage your shipments online
We can pickup returns from your customer home with tracking and receive in 24 hours at our warehouse, offering you prepaid return shipping labels.
We register your shipments at our system between 24-48 hours and notify by email, then you can consolidate or ship it worldwide.
We can pickup returns from your customer home with tracking and receive in 24 hours at our warehouse, offering you prepaid return shipping labels.
If you request we can inspect and send you photos of the returned items, to double check any possible customer claim, our opinion can help to solve any filed A-to-z Guarantee Claim by your customer.
Majority of your returns will be genuine, but even a small proportion of illegitimate returns can impact your bottom line.
Our holistic range of reverse logistics services delivers on speed, accuracy and cost efficiency, this will help you to give a better customer service and increase your amazon seller rating.
Through grading and refurbishment, we can help you to re-stock your returns
Some times the shipping cost to send back to you the returned items could be more expensive than to liquidate it locally, if your product is at the TOP 5000 BSR, we can give you a quote.
Basic sellers are on a pay-as-you-go system and use dont have discount at shipping rates. While Professional sellers pay a monthly subscription fee of 39.95 euros. WITH COURIER ACCOUNT plan have a monthly subscription fee of 69.95 euros/month, we allow to use your own courier account to pickup your shipment at our warehouse and receive all the received returns one time by month.
It’s FREE up to 30 days for all plans. If Seller chooses to store his returns for more than 30 days, he will be charged 1€ per kg. So, if you have received returns Its required to ship or destroy at least 1 time by month to avoid to pay storage fees.
For Basic and your courier plan consolidation have a fee of 1€ by kg./parcel, by example if there is 5 parcel to consolidate and each parcel is 0.1kg. it will be charged 5 euros, if each parcel to consolidate weight 1 kgs will be charged too 5 euros.
for Basic and Professional plans its FREE but for Your Courier plan have a fee of 1€ by kg./parcel.
There is a fee of 1€ by photo and inspection of received parcel.
Basic and Professional: plans Seller selects preferred or cheapest carrier option from SpainBox list of available carriers (Fedex, UPS, TNT, GLS, DPD, etc.). This can be configured in preferences in customer account in SpainBox management system. Shipping fees can be reviewed from 200 kg / month.
We use recycled cardboards from other incoming shipments. if you need to use new or any special packaging you can provide it or we can get it for you, it will be an additional fee according to your requirements.
When seller receive a return, if its in good condition, it can decide to ship it to a new customer, in addition to shipping cost, there is a handling fee of 2€ and for shipping you can check international and domestic table rates. if item weight more than 1 kg. there is an extra weight handling fee of 0.3€ by kg. In the table below you can check Spain domestic shipping table rates
Additional Information:
has it and apply a VAT, if necessary). For Sellers outside European Economic Community, VAT does not have to be added.
Spainbox is a small team of experienced and dedicated professionals.
We are passionate about providing the best in eCommerce fulfilment services and reverse logistics.
Managing Director and founder, Manuel J. Gallego, has a long and successful track record in the logistics industry in both senior operational and business development roles. After 10 years of running large warehousing and transport operations for Successful ecommerce companies he decided to create his own warehouse with order fulfillment and reverse logistics for ecommerce customers.
Operations director, Monica R. Saenz, Operations are led by Monica, whose keen eye for detail is essential to our customer service and business growth plans. Grounded in practical experience Monica, “Miss Detail” now leads the Spainbox warehouse and administration, passionate about building our business and working with customers to deliver great service day in day out.
Contact us now for personalized and efficient service! We take care of your warehousing and distribution operations so you can focus on growing your business.
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