Customer file an A-to-z guarantee claim and want to return an item
This is the steps:
Customer file an A-to-z guarantee claim and want to return an item because it doesnt work or its faulty
Seller authorize return and notify to Spainbox to pickup return at customer home address
If seller have credit in the Spainbox account, a courier will pickup order return at the customer home address between 24-48 h.
Spainbox warehouse receive return in 24 h. order returned from customer and seller notified by email inmediately.