Frecuently Asked Questions
Here are some common questions about Spainbox
Where are you located?
Spainbox is located in Calle de los omeyas 5, Local. 14005, Córdoba, Spain.
– Pol. Ind. Las Quemadas, C/ Jose de Galvez y Aranda, parcela 34-A2. 14014 Cordoba
– SOLAVANCE – QORTEBA
– C. Adamuz, 14420 Villafranca de Córdoba, Córdoba
Do you think I'd fit in at Spainbox?
Available Ecommerce Platforms? (Amazon, Shopify…)
Spainbox integrates with various Ecommerce platforms through its own WMS: Shipeu, compatible with:
What transportation companies do you work with?
We currently work with: Correos Express, Ctt Express, UPS, Fedex and TNT.
Can you ship items to Amazon FBA?
Of course, we have Amazon prep services (FBA) at your disposal to process your shipments from your Amazon account. You can see more information here.
Do you support FBM services?
Yes, we have the FBM service so we can manage for you the logistics of shipping and fulfillment of your products sold on Amazon, without approvals or demonstrations of proven inventory as FBA does. This is a useful service for new merchants selling their products on Amazon.
How can I calculate out my shipping expenses?
We have at your disposal a shipping rate calculator so that you can find out the shipping cost according to the shipping company you need.
What is the process for returns?
When the customer wishes to return an item from the online store a notification will be sent to both the seller and Spainbox, this is where the seller decides what to do with the returned product: inspect, consolidate or discard it. The process of returning the product or Amazon Returns may vary depending on the conditions of the customer.
Exists a minimum or maximum monthly order volume?
There is no set monthly minimum order volume. The minimum pick and pack fee is €399, which is roughly 140 orders, though. Similar to that, we don’t have a cap on monthly order volume. Contact us first if you receive more than 5,000 orders each month so we can come up with a solution that is ideal for your company’s requirements.
More information can be found in our Fulfillment Services section.